Thank you for shopping at Goodiesforsoul. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our responsibilities regarding returns and refunds.

1. Returns Eligibility
Time Frame: You have 14 calendar days  from the date you receive your order to initiate a return request.
Item Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags and accessories included.
Proof of Purchase: Please have your order number or receipt ready.

2. Non-returnable Items
For reasons of hygiene and safety, we cannot accept returns on:
*   Products that have been used, opened, or damaged after delivery.
*   Items sold on clearance or final sale (if applicable).

3. Return Process
Step 1: Contact Us Before returning your item, you must contact us at [goodiesforsoul@outlook.com] to request a Return Authorization. Please provide your order number and reason for the return.

Step 2: Ship the Item
Once your return is approved, we will provide you with our return shipping address.
*Important: We strongly recommend you use a trackable and insured shipping service (e.g., USPS, UPS, FedEx). You are responsible for the item until it arrives at our facility. We are not liable for packages lost or damaged in transit back to us.

4. Return Shipping Costs: A Critical Distinction
*Change of Mind / Buyer's Remorse: If you are returning an item because you changed your mind, no longer want it, ordered by mistake, or found a better price elsewhere, *you will be responsible for the cost of return shipping. *The original outbound shipping fee is also non-refundable.
*Faulty, Damaged, or Incorrect Item:*If you received a defective, damaged, or incorrect item due to an error on our part, we will fully cover the return shipping costs. We will provide you with a prepaid return shipping label and refund your original shipping charges.

5. Refunds
*Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund.
Timing:*If approved, your refund will be processed to your original method of payment within **5-10 business days**. Please note that your bank or payment processor may require additional time to post the credit to your account.
*Amount:*You will be refunded the full product price. For returns due to change of mind, *all shipping costs (original and return) are non-refundable.**

6. Exchanges
We do not offer direct exchanges. 

7. Contact Us
For any questions regarding your return or this policy, please contact our customer service team:
*   Email: goodiesforsoul@outlook.com
*   Response Time: We strive to respond to all inquiries within **24 business hours.**For orders with tracking status showing as "delivered", we do not offer refunds resends without proof of loss from the local post office.

Please note that we do not provide refunds re-sends if the delivery fails due to an incorrect delivery address. so please make sure that your address can receive the package before placing an order.